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Customer Service

Payment Methods
We accept: Discover, Master Card, Visa, and American Express. Please have credit card and billing address available when ordering.
Privacy & Security
You can find our “Privacy Notice” at Privacy Policy .
Returns & Replacements
100% satisfaction guaranteed! If any product is not satisfactory you can return it within 60 days for full credit or refund of purchase price or exchange with no hassle. All electrical equipment & drills must be returned within 30 days from receipt for full credit or exchange. No returns accepted after 30 days on these items. Manufacturers warranties still apply. Bi-Monthly or promotional items must be returned or exchanged during deal period complete. All sales on nippers or tools are not returnable due to sterilization and hygienic purposes. Books and videos are not returnable unless packaged in the original shrinkwrap. Non-stock special orders are not returnable. Please allow ten business days for your credit card refund to process upon receipt of your return. A 15% restocking charge may be applicable on certain items that are returned. Incomplete displays and partial kits are subject to restocking fees. You are responsible for the cost of shipping returned or exchanged goods. If it was our error, we will reimburse you the cost of the shipping via ground service. There are no returns or exchanges on FREE goods on deals.
If you are interested in a product or certain size of product that you do not see in the catalog, please ask our customer service department when placing your order. We are able to order special item upon request, some products may not be available due to territorial arrangements with the manufacturer. All special orders must be prepaid and are non-returnable.
Prepay Orders
If you would like to prepay your order with a check or money order to avoid additional charges, contact customer service and place your order, obtain a confirmation of the order and order number, then mail your check or money order to Nail Tech Supply, 6840 N Oak, Gladstone, MO 64118, referencing the order number on the check. If the order number is not on the check we cannot reference your order. FAX ORDERS: If you would prefer to fax your order, click here to download an order form, and fax your order to 1-816-468-7931. BACK ORDERS: At times products may need to be back ordered. When the total of back ordered items are $50 or more, we will ship your complete back order to you as soon as possible, and we pay all shipping fees. Items or combinations of items whose value is less than $50.00 may not be back ordered and need to be reordered on your next order.